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Frequently Asked Questions

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Frequently Asked Questions

Everything you need to know about our products, ingredients, feeding, shipping and Puffer's Pantry.

What makes Puffer's Pantry different?

We create organic treats and functional meal toppers made to nourish as much as they delight. Every recipe is inspired by the same standard we use for our own dogs.

Are your products organic?

We use organic ingredients as identified on each individual product label. Please review the complete ingredient list for the specific product you are purchasing.

How should I introduce a new product?

Introduce any new treat or topper gradually and follow the feeding guidance on the package. Always provide fresh water and consult your veterinarian if your dog has allergies, medical conditions or a specialized diet.

How should the products be stored?

Reseal the package after opening and store it in a cool, dry place away from direct sunlight and moisture. Follow any additional storage instructions printed on the package.

How quickly will my order ship?

Orders are generally processed within the timeframe stated in our Shipping Policy. Delivery time after shipment depends on the destination and shipping carrier.

What should I do if my order arrives damaged?

Contact us promptly with your order number and clear photographs of the package and damaged item. Please review our Refund Policy for the applicable reporting period and requirements.

Still have a question?

Our Puffer's Pantry team is happy to help.

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